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Order status & tracking:
You will receive your order within 3-10 working days. Your parcel will be delivered during normal business hours. If there is nobody at the delivery location at the time of delivery order, it will be left at your front door.
Should your parcel contain a damaged or faulty item, we will provide instructions on how to return goods in an appropriate manner through our Customer Service Team.
Out of stock items:
From time-to-time, we may be unable to fulfil an item/s that you have ordered due to unforseen circumstances. If this is the case with your order, we will contact you, advising you of the expected time of arrival for your product ordered. You will have the option to either place the item/s on backorder and wait for the product to arrive into our warehouse, choose another product, or receive a refund.
Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid for the original dispatch are not refundable.